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How do people cope with having "caused" a terrible accident? How do they cope when they survive and have to live with the consequences ever after? We tend to blame and forget professionals who cause incidents and accidents, but they are victims too. They are second victims whose experiences of an incident or adverse event can be as traumatic as that of the first victims’. Yet information on second victimhood and its relationship to safety, about what is known and what organizations might need to do, is difficult to find.
Thoroughly exploring an emerging topic with great relevance to safety culture, Second Victim Error, Guilt, Trauma, and Resilience examines the lived experience of second victims. It goes through what we know about trauma, guilt, forgiveness, and injustice and how these might be felt by the second victim. The author discusses how to conduct investigations of incidents that do not alienate second victims or make them feel even worse. It explores the importance support and resilience and where the responsibilities for creating it may lie.
Drawing on his unique background as psychologist, airline pilot, and safety specialist, and his own experiences with helping second victims from a variety of backgrounds, Sidney Dekker has written a powerful, moving account of the experience of the second victim. It forms compelling reading for practitioners, risk managers, human resources managers, safety experts, mental health workers, regulators, the judiciary, and many other professionals. Dekker provides a strong theoretical background to promote understanding of the situation of the second victim and solid practical advice about how to deal with trauma that continues after an event leading to preventable harm or even avoidable death of a patient, consumer, or colleague.
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Read Second Victim Sidney Dekker 9781466583412 Books
"This is an important topic that is primarily written for people in fields where mistakes can lead to serious injury or death. It discusses the implications of the these mistakes for the practitioners who commit them. It's a very academic look at what can be done from a management perspective to help ease the suffering of those practitioners, who it labels as "second victims."
The writing is a bit dry, though some of the victim stories are interesting. This is definitely not a book you read for pleasure or just because.
I didn't feel is was structured as effectively as it could have been. The is a lot of repetition, especially in the first three chapters. I felt like those chapters could have been condensed into a much shorter and more focused introduction. I also thought it could have had more of a problem/solution structure. It seemed like every paragraph was a problem, supportive argument and solution all in one. That might have been okay in a shorter piece or if it was presenting several problem/solution sets, but it is mostly the same problem and same solutions throughout the book. It gets a bit tedious after a while.
I think it is important to shine a light on this issue, and the writing is overall fine, but it could have been a stronger essay with a bit more focus and maybe a better editor."
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Second Victim Sidney Dekker 9781466583412 Books Reviews :
Second Victim Sidney Dekker 9781466583412 Books Reviews
- I'm not what you would call a touchy-feely person by any means, but the three books by Sidney Dekker that I've read (Second Victim, Just Culture, and Drift into Failure) have really changed my outlook on life.
Thanks Doctor Dekker! - When I began reading this thin book, I was confused about whom this was directed to. Then I went back to the introduction and realized that this book is for any practitioner who caused the death or injury of another person through "human error." This usually means health care providers, airline pilots, EMTers, fire fighters, cops. These "second victims" often lose their job over a tragic event, are sued, and then have no place to go for their post-traumatic stress disorder.
It makes perfect sense to have a book written for these victims. These people deal with fear, guilt, anger, embarrassment, depression, and humiliation after an event, feelings that can linger for very long periods, thanks to the internet. In our libelous society, finding and placing blame is often more important than helping these victims, and this is where this book comes in handy. Medical doctors, nurses and interns do not get much second-victim training during their schooling and are often left to deal with their guilt without any professional help.
This is a short, scholarly endeavor. The author provides for many real examples of second victims, citing studies from hospitals and airlines. These victims cope alone, and when they run out of coping skills, often take their own lives. Trauma and guilt overwhelm them. Often it is the guilt that differentiates the suffering between first and second victims.
The chapters are short and concise. Chapter 4, "Investigation," is unique to second victims because they feel powerless during the process and have no control of the outcome. I find this chapter especially important to understand for everyone involved, because rumors and reputations are damaged during this procedure. The investigators have to analyze and conclude an event without having witnessed the event first-hand. Sidney Dekker calls this "Controlling Hindsight." This can be very problematic and cause feelings of unfairness or injustice by the second victim. There is some legal advice here, but Dekker also focuses on emotional and psychological advice, aiming to allow the second victim to overcome the trauma, shame and guilt of the event.
This book is aimed at managers in health care, (air) travel and law enforcement, but anyone involved in second victimhood will benefit from this quick, concise and informative read. - This is a well written and useful resource for those who accidentally contributed to a tragedy in their work.
I found the book clearly written and concise. It only takes a few hours to read, as it's fairly short in length. It's something you could leave on the shelf at a hospital or police department for supervisors to understand and to refer to on those bad days.
What this book isn't is the therapy itself. It does discuss the overarching issue in our society, where human beings who are relied upon when the stakes are high make a mistake, the entire problem is summed up by blaming that person. Indeed the person themselves will blame themselves. In this system, the real problems with our emergency response are eclipsed by the blame game. And this system causes this emergency responder to face an unmet need for support. They are considered the ultimate problem, not the second victim. Even when we try to avoid that, it's nearly inevitable.
It's sobering to read about the examples in the book. Fortunately the main focus of this book is practical answers for this second victim. There are several options provided, with a good summary of how they can help.
Reading this book will give you an understanding of where you can turn when you or someone you work with is in this terrible situation. If you are a police officer, an EMT, a fire fighter, or work with such people, you will find this book has better prepared you to help.
If you are seeking a book that actually has some sort of 10 steps of recovery or hundreds of pages of discussion of accidents made in the desperate service of others, this book is not going to be what you wanted. Truth is, I am skeptical of someone in need of this sort of help 'going it alone' and not getting some professional help. My hope is that their supervisors will have read this book or one like it. - This is an important topic that is primarily written for people in fields where mistakes can lead to serious injury or death. It discusses the implications of the these mistakes for the practitioners who commit them. It's a very academic look at what can be done from a management perspective to help ease the suffering of those practitioners, who it labels as "second victims."
The writing is a bit dry, though some of the victim stories are interesting. This is definitely not a book you read for pleasure or just because.
I didn't feel is was structured as effectively as it could have been. The is a lot of repetition, especially in the first three chapters. I felt like those chapters could have been condensed into a much shorter and more focused introduction. I also thought it could have had more of a problem/solution structure. It seemed like every paragraph was a problem, supportive argument and solution all in one. That might have been okay in a shorter piece or if it was presenting several problem/solution sets, but it is mostly the same problem and same solutions throughout the book. It gets a bit tedious after a while.
I think it is important to shine a light on this issue, and the writing is overall fine, but it could have been a stronger essay with a bit more focus and maybe a better editor.
